Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@Lurevastyle.com. You will need to send the item to the following address:

Name: Kong Zhehui
Room 325, Riyuexingcheng Business Center
1138 South Changjiang Road
Kunshan, Suzhou, Jiangsu Province
Postcode: 215300
Telephone: +86 15900568851

For any return-related inquiries, feel free to reach out to us at support@Lurevastyle.com.

Damages and Issues

Please inspect your order upon receipt. If you find the item defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have any concerns about a specific item, please contact us. Additionally, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the current item and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason, without the need for justification. As stated above, the item must be in the same condition it was received, unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether the return is approved. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@Lurevastyle.com.